Customer Service Representative (Scheduling)

Join IGO Technologies as a Customer Service Representative (Scheduling) and become a key player in delivering exceptional service to our clients. This role offers a dynamic work environment where you can grow your career while ensuring smooth scheduling operation in the vibrant city of Canggu. As part of our dedicated team, you will be the first point of contact for clients, handling inquiries, resolving issues, and managing schedules efficiently.

At IGO Technologies, we pride ourselves on our commitment to excellence and innovation. Our company has been a trusted name in the industry, providing top-notch solutions to our clients. In this role, you will use tools like Salesforce and Google Workspace to streamline your workflow and deliver outstanding service. Whether you're assisting clients with their bookings or troubleshooting scheduling issues, your contributions will directly impact our clients' satisfaction and our operational efficiency.

📋 Tanggung Jawab Pekerjaan

• Handle incoming calls, emails, and chats to provide exceptional customer service.
• Manage and update client schedules using Salesforce and Google Calendar.
• Resolve customer inquiries and complaints promptly and professionally.
• Collaborate with other departments to ensure smooth scheduling operations.
• Maintain accurate records of all customer interactions and schedules.
• Stay updated with industry trends and best practices in customer service.
• Participate in team meetings and contribute to continuous improvement initiatives.
• Ensure compliance with company policies and procedures.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in customer service or a related field.
• Proficient in using Salesforce and Google Workspace.
• Excellent communication skills, both written and verbal.
• Strong organizational and time management skills.
• Ability to work well under pressure and meet tight deadlines.
• Bachelor's degree in Business Administration, Communications, or a related field.
• Familiarity with scheduling software and tools.
• Customer service certification (e.g., CSQ, CCB) is a plus.

🛠️ Keahlian

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