Customer Loyalty Executive - Urgent Hiring in Jakarta Barat

Join PT Mulia Cemerlang Dian Persada as a Customer Loyalty Executive and play a pivotal role in driving customer retention, satisfaction, and long-term engagement. This is an urgent opportunity for a dynamic professional to develop and implement innovative loyalty programs that will keep our valued customers coming back. Located in the vibrant city of Jakarta Barat, you'll be at the heart of our customer service team, working closely with our sales and marketing departments to ensure our customers feel valued and appreciated.

As a Customer Loyalty Executive, you'll be responsible for creating and managing loyalty programs that reward our customers for their continued support. You'll work on a variety of projects, from designing new loyalty initiatives to analyzing customer data to identify trends and opportunities. This role offers a unique chance to make a tangible impact on our business and to grow your skills in customer relationship management.

We are seeking a passionate and proactive individual with a strong background in customer service and a proven track record of developing and implementing successful loyalty programs. If you are ready to take on this exciting challenge and are eager to contribute to the success of PT Mulia Cemerlang Dian Persada, we want to hear from you.

📋 Tanggung Jawab Pekerjaan

• Develop and implement innovative loyalty programs to increase customer retention and satisfaction.
• Analyze customer data to identify trends and opportunities for loyalty program enhancements.
• Collaborate with sales and marketing teams to align loyalty initiatives with business goals.
• Monitor and evaluate the performance of loyalty programs, making data-driven recommendations for improvements.
• Provide exceptional customer service by addressing customer inquiries and concerns related to loyalty programs.
• Stay up-to-date with industry trends and best practices in customer loyalty and relationship management.
• Assist in the development of training materials and conduct training sessions for customer service representatives on loyalty program benefits and features.
• Participate in cross-functional projects to support the overall growth and success of the company.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 3 years of experience in customer loyalty, relationship management, or a similar role.
• Proven track record of developing and implementing successful loyalty programs.
• Strong analytical and problem-solving skills with the ability to work with large datasets.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
• Proficiency in using Microsoft Office Suite, including Excel for data analysis.
• Experience with customer relationship management (CRM) software such as Salesforce or HubSpot is a plus.
• Fluency in both written and spoken Indonesian is required.

🛠️ Keahlian

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