CRM Marketing Analyst (Bali-Based - Hybrid/Remote)

Join Dwi Cermat Indonesia, a dynamic and innovative company at the forefront of digital marketing and customer relationship management (CRM), as our next CRM Marketing Analyst! Based in the vibrant and culturally rich island of Bali, this role offers the perfect blend of work-life balance and professional growth. In this position, you'll be working closely with our marketing team to analyze customer data, identify trends, and develop strategies to enhance customer engagement and loyalty. You'll use industry-leading tools like Salesforce, Google Analytics, and Tableau to drive data-driven decisions and optimize our marketing campaigns.

At Dwi Cermat Indonesia, we're committed to fostering a collaborative and inclusive work environment where your ideas and contributions are valued. With a strong focus on innovation and continuous learning, we provide ample opportunities for professional development and career advancement. As a CRM Marketing Analyst, you'll play a crucial role in helping us achieve our business objectives and deliver exceptional value to our customers.

📋 Tanggung Jawab Pekerjaan

• Analyze customer data using Salesforce and other CRM tools to identify trends and insights
• Develop and implement data-driven marketing strategies to enhance customer engagement and loyalty
• Create and maintain comprehensive reports and dashboards using Google Analytics and Tableau
• Collaborate with the marketing team to optimize campaign performance and ROI
• Provide regular updates and recommendations to senior management based on data analysis
• Stay up-to-date with industry trends and best practices in digital marketing and CRM
• Assist in the development and implementation of new CRM processes and workflows
• Train and mentor junior team members on data analysis and CRM best practices

🎓 Kualifikasi & Syarat

• Bachelor's degree in Marketing, Business Administration, Computer Science, or a related field
• Minimum 3 years of experience in marketing analytics or CRM, with a strong background in data analysis
• Proven expertise in using Salesforce, Google Analytics, and Tableau
• Strong understanding of digital marketing channels and strategies
• Excellent communication and presentation skills, with the ability to translate complex data into actionable insights
• Proficiency in English, both written and spoken
• Ability to work independently and as part of a team in a fast-paced environment
• Certification in Google Analytics or Salesforce (a plus)

🛠️ Keahlian

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